Delete Your Account

Before requesting deletion you must close all open positions, cancel any pending orders, withdraw your available balance to a wallet in your own name, and allow any pending withdrawals to complete. Once your account balance is zero, you can request deletion of your JBM Market account and associated personal data in either of these ways:

1. 1In the client portal / app: Go to Settings → Account → Delete account and follow the prompts, or open a support ticket from the help menu.
2. 2By email: Send a deletion request from your registered email address to [email protected] with the subject "Account Deletion Request", quoting your trading account number. Requests sent from any other email address will not be actioned.

Once your request is verified and your account balance is zero, we close your trading account and permanently remove the following personal data from our live systems:

• Profile & contact details (name, email, phone, address) from our live systems
• Login credentials, security settings & active sessions
• Trading platform logins and Demo account data
• Account settings, watchlists, preferences & saved wallet addresses
• Copy-trading, PAMM and IB subscriptions or referral links
• Marketing / communication preferences (you will be unsubscribed from all marketing)

As a broker we are legally required (under anti-money laundering, tax, accounting and record-keeping regulations) to retain certain records even after your account is deleted. These are kept only as long as the law requires, stored securely with restricted access, and are not used for any other purpose:

• Identity-verification (KYC) documents, sanctions-screening results and related correspondence that we are required to keep under anti-money laundering law — typically for at least five (5) years after your account is closed.
• Deposit, withdrawal and refund records, including the wallet addresses used, and your complete trading history (orders, positions, statements) required for tax, accounting, audit and regulatory purposes — for the period required by applicable law.
• Records needed to resolve disputes, handle complaints, prevent fraud, or comply with a legal or regulatory order, including IP and device logs associated with security events.

After the mandated retention period expires, this residual data is permanently deleted as well.

• Deletion cannot proceed while you have open positions, pending orders, a positive balance, or a withdrawal still in progress. We will ask you to resolve these first.
• Requests are verified against your registered email address and identity to protect your account and funds from fraudulent deletion. We may ask you to confirm the request by providing additional identification.
• Before deletion, please download any statements or trading history you need from the client portal. We will contact you if any further action is needed.
• Deletion is normally completed within 30 days of a verified request, once the conditions above are met. Deletion may be paused where an AML review, dispute or legal hold is in progress.
• Account deletion is permanent and cannot be undone. A new account would require a fresh application and full verification.