Delete Your Account

You can request deletion of your JBM Market account and associated personal data in either of these ways:

1. 1In the app / website: Go to Settings → Account → Delete account and follow the prompts, or contact our support team from the help menu.
2. 2By email: Send a deletion request from your registered email address to [email protected] with the subject "Account Deletion Request".

Once your request is verified, we permanently remove the following personal data:

• Profile & contact details (name, email, phone, address)
• Identity or verification documents you provided
• Login credentials & active sessions
• Account settings & preferences
• Saved enquiries, demo data, and app data
• Marketing / communication preferences

We may be legally required (for example, under tax, accounting, and record-keeping regulations) to retain certain records even after account deletion. These are kept only as long as the law requires, stored securely, and are not used for any other purpose:

• Records of our business dealings with you (such as contracts, invoices, and correspondence) required for tax, accounting, or audit purposes — for the period required by applicable law.
• Identity or verification records we are required to keep to meet a legal or regulatory obligation, for the mandated retention period.
• Records needed to resolve disputes, prevent fraud, or comply with a legal/regulatory order.

After the mandated retention period expires, this residual data is permanently deleted as well.

• Requests are verified against your registered identity to protect your account from fraudulent deletion.
• Before deletion, please save anything you need from your account. We will contact you if any action is needed.
• Deletion is normally completed within 30 days of a verified request.
• Account deletion is permanent and cannot be undone.