Deposit & Withdrawal Policy

This Deposit and Withdrawal Policy explains how you fund your JBM Market trading account, how you withdraw funds, and the verification, timing, fee and refund rules that apply. It forms part of your client agreement with JBM Market and should be read together with our Client Terms, Privacy Policy and Risk Disclosure.

JBM Market is an online broker offering CFD trading accounts on forex, cryptocurrencies, metals, indices and commodities. By making a deposit or requesting a withdrawal you confirm that you have read and accept this Policy.

JBM Market accepts deposits and processes withdrawals in cryptocurrency. Additional funding methods may be offered from time to time and will be shown in the client portal when available.

Supported cryptocurrencies currently include:

• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT) on the TRC20, ERC20 and BEP20 networks
• USD Coin (USDC)
• Other cryptocurrencies listed in the client portal from time to time

Other methods that may be offered subject to availability in your jurisdiction include:

• Bank transfers
• Credit and debit cards
• Third-party payment processors approved by us

The methods available to you are displayed in the client portal and may be added to, withdrawn or amended at any time.

JBM Market is required to verify the identity of every client. Verification must be completed before your first withdrawal, and we may also require it before enabling deposits, trading or other account functions.

Documents we may require include:

• A valid government-issued photo ID (passport, national identity card or driving licence)
• Proof of residential address issued within the last three months
• A selfie or live verification image
• Evidence that a deposit or withdrawal wallet is held in your name
• Additional documents requested by our compliance team

Account functionality may be restricted, and withdrawal requests held, until verification is completed. Verification may be repeated or updated at any time during our relationship.

JBM Market monitors deposits, withdrawals and trading activity to meet its anti-money laundering and counter-terrorist financing obligations.

As part of this monitoring we may:

• Request proof of source of funds or source of wealth
• Request blockchain transaction evidence for a deposit
• Delay a deposit credit or withdrawal pending compliance review
• Reject or return transactions we consider suspicious
• Freeze an account involved in suspected unlawful activity
• Report suspicious activity to the relevant authorities where required by law, without notifying you

JBM Market operates a strict no-third-party-payments rule. Only the registered account holder may fund and withdraw from their trading account.

You must be the beneficial owner of all funds deposited to, and the sole recipient of all funds withdrawn from, your account.

Any suspected third-party deposit or withdrawal request may result in:

• Rejection of the transaction and return of funds to the originating wallet where technically possible, less any network fees
• Suspension of the account pending review
• A compliance investigation and requests for further documentation
• Closure of the account

JBM Market may decline, delay or reduce a withdrawal in circumstances including:

• Incomplete KYC verification
• An ongoing AML or compliance review
• Security concerns, including a recent change to your login credentials or email
• Suspected fraud, market abuse or other prohibited conduct
• Breach of our Client Terms or of the conditions of a bonus or promotion
• Insufficient free margin to support open positions after the withdrawal
• An unresolved dispute or a legal or regulatory hold on the account
• Technical or blockchain network issues beyond our control

Where JBM Market offers a deposit bonus or other promotional credit, the credit is subject to the specific terms published for that promotion, including any minimum trading volume that must be completed before the bonus or profits derived from it can be withdrawn.

Bonus credit is not withdrawable in itself and may be removed from your account if you withdraw all or part of the deposit to which it relates before the promotion conditions are met, or if we determine that the promotion has been abused.

JBM Market does not charge a fee for cryptocurrency deposits. Withdrawals may be subject to a withdrawal fee, blockchain network fee or processing fee, which is deducted from the amount withdrawn unless otherwise stated.

Network fees are set by the relevant blockchain and vary with congestion. Current fees are displayed in the client portal before you confirm a withdrawal and may be amended by us on notice.

Questions about a deposit, withdrawal or refund, or about this Policy, can be submitted in writing from your registered email address to:

Email: [email protected]

Subject: Deposits & Withdrawals

Please quote your trading account number and, for a specific transaction, the transaction hash (TXID), amount, currency and network. If you are dissatisfied with our response you may ask for the matter to be escalated as a formal complaint under our Client Terms.

Cryptocurrency transactions are irreversible once broadcast to the blockchain and are subject to network risks, price volatility and technical limitations.

You are solely responsible for verifying wallet addresses, network selections and transaction details before submitting any deposit or withdrawal.

JBM Market is not liable for losses resulting from your input errors, funds sent to the wrong address or network, blockchain failures, or the actions or disruptions of third-party wallet, exchange or payment providers. Where we credit funds to your account in error, we may reverse the credit and, if the funds have already been withdrawn or traded, recover the amount from you.

JBM Market may update this Deposit and Withdrawal Policy at any time, including the funding methods, minimums, processing times and fees it describes.

Updates take effect when published on the JBM Market website or in the client portal. Material changes will be notified to you by email or through the client portal.

Continued use of your JBM Market account after an update takes effect constitutes acceptance of the current Policy.