Last updated: June 2026
Privacy Policy of JBM Market
At JBM Market ("JBM Market", "we", "our", or "us"), protecting your privacy and personal information is one of our highest priorities. JBM Market is an online broker offering contracts for difference (CFD) trading accounts on forex, cryptocurrencies, metals, indices and commodities to retail clients. We are committed to collecting, processing, storing and protecting personal data responsibly and in accordance with applicable data protection laws and industry best practice.
This Privacy Policy explains how we handle the personal information of visitors to our website, applicants for a trading account, and clients who hold a Demo, Standard, ECN, IB or swap-free account with us. By accessing our website, registering for an account, or otherwise engaging with JBM Market, you acknowledge that your personal information will be collected and processed as described in this Privacy Policy.
1. Privacy Protection
JBM Market maintains appropriate administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
Personal information is stored securely and accessed only by authorised personnel who require it for legitimate business, contractual, compliance or support purposes.
While we implement reasonable security safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials, passwords and any other means used to access the client portal or trading platform.
2. Personal Information We Collect
When you visit our website, open a trading account, fund your account, trade, or contact us, we may collect the following information:
Identity and KYC Information
- Full name, date of birth and nationality
- Country of residence and residential address
- Government-issued identity documents (passport, national identity card or driving licence)
- Proof of address documents (utility bill, bank statement or similar)
- Selfie or liveness verification images
- Tax residency and tax identification details where required
- Source of funds and source of wealth information where requested
Contact Information
- Email address
- Telephone number
- Postal address
- Preferred language and communication preferences
Financial and Funding Information
- Cryptocurrency wallet addresses used for deposits and withdrawals
- Details of any other funding method we may offer from time to time
- Deposit, withdrawal and refund records
- Account balance, equity and margin information
- Employment status, income range and trading experience collected during onboarding
Transaction and Trading Information
- Orders placed, modified and cancelled
- Open and closed positions, including instrument, volume, price, swaps and commissions
- Account type (Demo, Standard, ECN, IB or swap-free)
- Copy trading, PAMM and Introducing Broker (IB) relationships and related payments
- Trading history, statements and account activity logs
Technical and Device Information
- IP address and approximate geolocation
- Browser type and version
- Device identifiers, operating system and mobile application version
- Login timestamps, session data and security events
- Website and platform usage data
Communications
- Emails, support tickets and live-chat transcripts
- Complaints and dispute correspondence
- Marketing preferences and opt-out records
3. How We Use Your Personal Information
JBM Market may process your personal information for the following purposes:
Account Opening and Administration
To:
- Assess and process your application for a trading account
- Create and manage your client portal login and trading accounts
- Provide customer support and respond to enquiries
- Manage account security, including device and IP logging
Identity Verification and Anti-Money Laundering
To:
- Verify your identity, age and residential address (KYC)
- Screen you against sanctions, politically exposed person and adverse-media lists
- Assess source of funds and source of wealth where required
- Detect and prevent money laundering, terrorist financing and fraud
- Comply with our record-keeping and reporting obligations
Executing and Settling Trades
To:
- Receive, execute and confirm your orders
- Calculate margin, swaps, commissions, profits and losses
- Apply margin calls and stop-out levels to your account
- Produce trade confirmations and account statements
- Administer copy trading, PAMM and IB arrangements you participate in
Payments
To:
- Process cryptocurrency deposits and withdrawals
- Confirm that withdrawal destinations are held in your own name
- Process refunds, bonuses and IB commissions where applicable
- Reconcile transactions and detect payment errors
Risk Management and Fraud Prevention
To:
- Monitor trading activity for market abuse, arbitrage abuse and prohibited conduct
- Detect unauthorised access, account sharing and multiple-account abuse
- Protect the integrity of our pricing and trading systems
- Investigate suspected fraudulent chargebacks or third-party payments
Legal and Regulatory Obligations
To:
- Comply with applicable laws, regulations and lawful requests
- Maintain records for the periods required by anti-money laundering law
- Establish, exercise or defend legal claims
- Handle complaints and disputes
Marketing Communications
Subject to applicable law and your preferences, JBM Market may send information regarding:
- New instruments, account types and platform features
- Promotions, bonuses and IB programmes
- Market updates and educational content
- Webinars, events and company news
You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, adjusting your preferences in the client portal, or contacting our support team. Service, security and regulatory notices will continue to be sent while you hold an account.
4. Legal Basis for Processing
We process personal information on one or more of the following legal grounds:
Performance of a Contract
Processing necessary to open and operate your trading account, execute your orders, process your deposits and withdrawals, and otherwise perform our client agreement with you, including steps taken at your request before entering into that agreement.
Legal and Regulatory Obligations
Processing required to comply with anti-money laundering, counter-terrorist financing, sanctions, tax reporting, record-keeping and other legal obligations that apply to us as a broker.
Legitimate Interests
Processing necessary for our legitimate interests, provided those interests are not overridden by your rights, including:
- Risk management and protection of our trading systems
- Fraud prevention and detection of prohibited conduct
- Improving our services, platforms and client experience
- Security monitoring and incident response
- Internal administration and business continuity
Consent
Where required by law, processing may be based on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Identity Verification and Compliance
JBM Market is required to verify the identity of every client before the first withdrawal is processed and, in many cases, before certain account functions are enabled. We also carry out ongoing monitoring for as long as you hold an account with us.
As part of onboarding and ongoing due diligence, we may ask you to provide:
- A valid government-issued photo identification document
- Proof of your residential address
- A selfie or live verification image
- Evidence of source of funds or source of wealth
- Proof that a deposit or withdrawal wallet is held in your own name
- Any additional information reasonably required to complete our compliance checks
Failure to complete verification may delay or prevent account activation, restrict deposits or trading, or result in withdrawal requests being held until verification is complete. We may share the documents you provide with specialist identity-verification providers acting on our behalf.
6. Disclosure of Personal Information
JBM Market does not sell personal information.
Personal information may be shared only where necessary with:
Service Providers
Including:
- Identity-verification (KYC) and sanctions-screening providers
- Cryptocurrency payment processors, blockchain analytics providers and other payment providers
- Liquidity providers, price-feed providers and trading-technology providers that support order execution
- Hosting, cloud infrastructure, email and communication providers
- Security, fraud-prevention and IT support providers
Regulators, Law Enforcement and Courts
Where disclosure is required by law, regulation, court order, tax authority or other lawful government request, including reports of suspicious activity to the relevant financial intelligence unit.
Professional Advisers
Including:
- Legal advisers
- Auditors and accountants
- Compliance consultants
- Insurers and dispute-resolution bodies
Introducing Brokers and Copy-Trading Providers
Where you were referred by an Introducing Broker, or you follow or manage a copy-trading or PAMM strategy, limited account and trading information may be shared with that party to administer the arrangement and calculate any commissions or performance fees.
Corporate Transactions
If JBM Market is involved in a merger, acquisition, restructuring or sale of assets, personal information may be transferred to the successor entity subject to equivalent confidentiality obligations.
All third parties receiving personal information are required to maintain appropriate confidentiality and security standards and to use the information only for the purposes for which it was disclosed.
7. Aggregated and De-identified Data
JBM Market may create aggregated or de-identified data from the information it holds:
- Such data does not identify any individual client.
- It may be used to analyse trading volumes, platform performance and client behaviour, and to improve our products and services.
- It may be shared with liquidity, technology or marketing partners in a form that does not identify individuals.
Where data is fully anonymised, it is no longer treated as personal information under this Policy.
9. International Data Transfers
Personal information may be processed or stored in countries other than your country of residence, including by our service providers, liquidity providers and identity-verification partners.
Where international transfers occur, JBM Market will take reasonable measures to ensure that personal information receives an appropriate level of protection consistent with applicable data protection requirements, including the use of contractual safeguards with recipients.
10. Data Retention
JBM Market retains personal information only for as long as necessary to:
- Provide our services and operate your trading account
- Comply with anti-money laundering, tax and other legal obligations
- Resolve disputes and handle complaints
- Prevent fraud and enforce our client agreement
- Meet record-keeping requirements applicable to brokers
As a general rule, identity-verification records, transaction records, trading history and related correspondence are retained for a minimum of five (5) years after your account is closed or the relevant transaction is completed, or for any longer period required by applicable law or a competent authority.
Personal information that is no longer required is securely deleted or anonymised. Where you request deletion of your account, we will delete the data we are permitted to delete and retain only the records we are legally obliged to keep, as described on our Delete Your Account page.
11. Your Rights
Depending on the laws that apply to you, you may have the right to:
Access
Request a copy of the personal information held by JBM Market about you.
Correction
Request correction of inaccurate or incomplete information, including updating your contact details in the client portal.
Deletion
Request deletion of personal information where we are not required by law to retain it.
Restriction
Request that we limit certain processing activities in specific circumstances.
Objection
Object to processing based on our legitimate interests, and object at any time to direct marketing.
Data Portability
Request that certain information you provided to us be delivered in a structured, commonly used format where applicable.
Withdrawal of Consent
Withdraw any consent you have given, without affecting processing carried out before withdrawal.
Complaint
Lodge a complaint with the data protection authority responsible for your place of residence if you believe your rights have been infringed.
Requests may be submitted to our support team from your registered email address. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law.
12. Security Measures
JBM Market implements security controls designed to protect personal information and client accounts, including:
- Encrypted sessions and encryption of data in transit and, where appropriate, at rest
- IP address and device logging with alerts for unusual login activity
- Role-based access controls and internal compliance monitoring
- Regular security reviews, testing and audits
Despite these measures, you should understand that no electronic system is completely immune from security risks. Please use a strong unique password and notify us immediately if you suspect unauthorised access to your account.
13. Children
JBM Market services are intended solely for individuals who are at least eighteen (18) years old, or the age of legal majority in their jurisdiction if higher. We do not knowingly open accounts for, or collect personal information from, anyone under that age.
If we become aware that an account has been opened by a minor, we will close the account, return any remaining balance in accordance with our Deposit and Withdrawal Policy, and delete the personal information collected, subject to any retention obligations that apply.
14. Changes to This Privacy Policy
JBM Market reserves the right to modify this Privacy Policy at any time.
Updated versions will become effective upon publication on the JBM Market website. Where a change materially affects how we use your personal information, we will notify you by email or through the client portal.
Continued use of JBM Market services following any update constitutes acceptance of the revised Privacy Policy.
15. Contact Information
For questions, concerns, data-subject requests, or complaints regarding this Privacy Policy, please contact:
JBM Market is committed to protecting client privacy and maintaining the highest standards of data security and confidentiality.
Read this alongside our Client Terms and Risk Disclosure.